Virtual & Video Visits

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Video Visits aka Telemedicine Video Visits are for established patients with simple problems that can be diagnosed without a full exam (for example, colds, sinus infections, urine infections, rashes, some ear aches and sore throats). It saves you the trouble of coming to the office (or going to Convenient Care/Urgent Care), and it saves the community from being exposed to your germs. Video Visits can also be used for routine follow-up of problems like stable depression or ADHD, and some pain management can be done by Video Visit also. If you believe this is an emergency, call 911 IMMEDIATELY or go IMMEDIATELY to the Emergency Room. Symptoms such as chest pain, chest pressure, shortness of breath, or blood loss may require immediate medical attention. We are doing Video Visits using Updox. Updox is the company that provides our Patient Portal. You can do Video Visits with your smartphone or your computer (if it has webcam capability). During business hours, call the office to make a Video Appointment. Dr. Kies will then contact you via text or email to send you the link to the Updox Video Chat room. All you have to do is click on the link and give the app permission to use your camera and microphone if it asks. Many private insurance carriers are covering Video Visits like a regular office visit, because of the Covid-19 pandemic. Medicare has also issued a special dispensation to cover them during the corona virus situation. Our staff will check with you about your insurance coverage when they make the appointment. If there are problems with connections using Updox, we will convert the Visit to a Zoom video chat or go to a phone visit. Note that while Updox is fully secure and HIPAA-compliant, Zoom is a commercial video conferencing service that may or may not guarantee the security of our communication from hackers. Dr. Kies will use both services in a manner to ensure that your privacy is secure on her end. You are responsible for whoever is around you on your end. Your voluntary use of this service, indicates that you accept these risks. If you have a problem after hours that is suitable for a Video Visit, have Dr. Kies paged through the switchboard specifying that you want a Video Visit and she will get back to you about it. Unfortunately, Video Visits will not be available when Dr. Kies is on "vacation". Email: info@eaglefamilyhealth.com