Virtual Visits


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Virtual Visits are for established patients with simple problems that can be diagnosed accurately by symptoms alone without an exam (colds, sinus infections, urine infections, etc.) It saves you the trouble of coming to the office (or going to Convenient Care/Urgent Care), and it saves the community from being exposed to your germs.

If you believe this is an emergency, call 911 IMMEDIATELY or go IMMEDIATELY to the Emergency Room. Symptoms such as chest pain, chest pressure, shortness of breath, or blood loss may require immediate medical attention.

Virtual Visits are done by submitting one of the Virtual Visit Forms on the Patient Portal. If you don't already have a Portal account, call to have one set up for you.

Virtual Visits during office hours will be reviewed by Dr. Kies as time allows. You should hear from us by the end of lunch for morning visits and by 5pm for afternoon visits.

On weekends and holidays, after you have submitted a Virtual Visit, you'll have to page Dr. Kies through the Hospital Switchboard at 1-800-433-3883. Tell them to mention "Virtual Visit" in the message so Dr. Kies can log in to the computer system and review the form before she calls you back. If you do not hear from Dr. Kies within an hour of requesting the "page", call the Switchboard again and have them re-page her.

Unfortunately, Virtual Visits will not usually be available when Dr. Kies is on vacation.

There is a charge of $25 for Virtual Visits which will be waived if Dr. Kies decides you need to be seen to properly address your concern. So far, no local insurance plans cover Virtual Visits, so you are responsible for the amount. We will bill you directly for the $25.

To start your Virtual Visit, go to the Patient Portal and log in. If you have a digital picture (skin rash, sore throat) to go with your Virtual Visit, you can email it to eagle_family_health@myupdox.com but it won't officially be "secure".


Email: info@eaglefamilyhealth.com